Thailand Consumers Council

About this programme

TCC was established under the Consumer Organisation Council Act B.E. 2562 (2019) that was formed through the unification of 150 or more independent consumer organisations across the country, to serve as the representative of consumers in comprehensive protection and rights advocacy. It is authorised to monitor, watch over, and propose policies to the government, raise public awareness, and disseminate useful information. TCC receives complaints through its website or hotline 1502, provides legal consultation and assistance, and can file lawsuits on behalf of consumers when deemed appropriate.

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Protecting Consumers in Thailand from Online Scams and Fraud

Online fraud has become a critical battleground in Thailand, with over one million reported cases causing substantial financial loss and eroding public trust. In this
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Featured authors

NK

Nisara Kaewsuk is the Policy Analytic and Pursuance Officer and Assistant Secretary to the Subcommittee on General Products and Services at the Thailand Consumers Council (TCC), responsible for providing key policy recommendations to protect consumers from unsafe, hazardous, and unfair goods and services.

Read insights by Nisara Kaewsuk

CK

Chotiwit Kerdsanongpong is the Policy Analytic and Pursuance Officer and Assistant Secretary to the Subcommittee on Finance and Banking, Online Crime Refund Prevention and Redress, and Equitable Financial Service Provision.

Read insights by Chotiwit Kerdsanongpong

MS

Munin Saisangchan is the Public Communications and Public Relations Officer at the Thailand Consumers Council (TCC), leading the development of consumer warnings, public-interest storytelling, and policy communications that bridge expert issues with everyday consumers, enabling them to navigate products and services with confidence and clarity.

Read insights by Munin Saisangchan

SS

Sujitra Sompan is the Policy Analytic and Pursuance Officer and Assistant Secretary to the Subcommittee on Communication, Telecommunication, and Information Technology, Fair Telecommunication Pricing and Quality, and Protection of Personal Data.

Read insights by Sujitra Sompan

Research

Rigorous studies and data that inform regional tech policies

Insights

Expert analysis on regional emerging trends

Country Spotlights 17 Dec 2025

Protecting Consumers in Thailand from Online Scams and Fraud

Online fraud has become a critical battleground in Thailand, with over one million reported cases causing substantial financial loss and eroding public trust. In this article, Nisara Kaewsuk, Sujitra Sompan, Chotiwit Kerdsanongpong, and Munin Saisangchan from the Thailand Consumers Council (TCC) examine these legislative developments and advocate for integrated prevention strategies to ensure digital safety and justice for consumers.

Engagements

Dialogues connecting policymakers, researchers and industry

Across the region

Country Spotlights 17 Dec 2025

Protecting Consumers in Thailand from Online Scams and Fraud

Online fraud has become a critical battleground in Thailand, with over one million reported cases causing substantial financial loss and eroding public trust. In this article, Nisara Kaewsuk, Sujitra Sompan, Chotiwit Kerdsanongpong, and Munin Saisangchan from the Thailand Consumers Council (TCC) examine these legislative developments and advocate for integrated prevention strategies to ensure digital safety and justice for consumers.

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Focus areas that might interest you

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Examining how AI can be adopted responsibly to strengthen businesses, improve livelihoods, and address emerging risks across Southeast Asia.

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Exploring how Southeast Asia can foster more inclusive digital growth through stronger readiness, participation, and future-ready digital capabilities.

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Financial Inclusion

Exploring how digital technologies can expand financial inclusion and improve access to financial services for underserved communities across Southeast Asia.

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Digital Sustainability

Exploring how Southeast Asia can harness digital innovation, regional cooperation, and responsible business to advance sustainable development and growth.

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Digital Resilience

Examining how Southeast Asian economies can strengthen resilience against cyber threats through stronger capabilities, coordination, and adaptive governance.

Digital Society

Digital Platforms for Public Benefit

Examining how digital platforms can create public value through inclusive access, cross-sector collaboration, and more effective digital governance in Southeast Asia.

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Confident Digital Society

Exploring how Southeast Asia can build a more confident digital society through stronger trust, resilience, and protection against emerging digital risks.

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Mouna Aouri

Programme Fellow

Mouna Aouri is an Institute Fellow at the Tech For Good Institute. As a social entrepreneur, impact investor, and engineer, her experience spans over two decades in the MENA region, South East Asia, and Japan. She is founder of Woomentum, a Singapore-based platform dedicated to supporting women entrepreneurs in APAC through skill development and access to growth capital through strategic collaborations with corporate entities, investors and government partners.

Dr Ming Tan

Senior Fellow & Founding Executive Director

Dr Ming Tan is Senior Fellow at the Tech for Good Institute; where she served as founding Executive Director of the non-profit focused on research and policy at the intersection of technology, society and the economy in Southeast Asia. She is concurrently a Senior Fellow at and the Centre for Governance and Sustainability at the National University of Singapore and Advisor to the Founder of the COMO Group, a Singaporean portfolio of lifestyle companies operating in 15 countries worldwide. Ming was previously Managing Director of IPOS International, part of the Intellectual Property Office of Singapore. Prior to joining the public sector, she was Head of Stewardship of the COMO Group.


Ming also serves on the boards of several private companies, Singapore’s National Volunteer and Philanthropy Centre, Singapore Network Information Centre (SGNIC), and on the Digital and Technology Advisory Panel for Esplanade–Theatres on the Bay, Singapore’s national performing arts centre. Her current portfolio spans philanthropy, social impact, sustainability and innovation.